Refund and Returns Policy

• Buyer may return the item within 7 days of receiving it for exchange or credit ONLY (excludes custom orders). Item must be in its original packaging and in perfect, unused condition. Shipping costs will not be refunded.
•  Returned items must be received by BRAND STAR PORTAL TRADING in new, unopened, resalable condition with all boxes, parts, instruction booklets and manuals.
•  All approved returns will be refunded 100% of the purchase price of the unit unless a Restocking fee has been assessed.
•  However, buyer will not be reimbursed for any shipping or handling charges.
•  If BRAND STAR PORTAL TRADING shipped the item(s) to buyer at no cost (Free Shipping) and buyer return that item(s) for a refund, the original shipping costs incurred by BRAND STAR PORTAL TRADING will be deducted from buyer’s return amount.
•  We will cover the cost of the return shipping only when we send the same item as a replacement for a defective product.
•  Items that are returned and are non-saleable due to use, damage or missing parts will not be accepted and will be returned to the Customer / Buyer.
• BRAND STAR PORTAL TRADING reserves the right to charge up to a 25% restocking fee if needed.

( Restocking Definition: an amount of money charged by a company or store for accepting returned goods and giving the customer their money back)